Job Description:

COMPANY OVERVIEW :

Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.

With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne’s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.

Distribution Center Responsibilities

• Coordinate and Maintain Warehouse End Users PC and Laptops
• Ability to provide support to high access point, via operated lift provided by the customer - we normally only go 6' will have to make sure the hire is willing
• Handling RF equipment (Zebra, Honeywell, etc.), printers, and related peripheral devices
• Supporting all aspects of warehouse / supply chain systems
• Assist in software, application, and hardware support for the local and enterprise staff
• Maintain superior uptime of all equipment, applications, and software
• Document and log incidents using ticketing system for metric and performance-based reporting
• Respond to off-hour emergencies and perform off schedule work as required
• Facilitate first and second tier support for technical matters within the Distribution Center and across the Enterprise while managing third tier support escalations as needed.
• Represent local facility in planning for the installation and implementation of new systems, services, applications, and processes
• Perform preventative maintenance and daily health check of supported systems to ensure uptime and stability
• Assist in the planning, deployment, and management of IT projects involving interrelated disciplines and multiple stages of the systems development lifecycle
• Follow Warehouse/Logistics processes, such as receiving, selection/picking, consolidation and shipping
• Experience supporting all aspects of warehouse / supply chain systems, including Warehouse Management Systems (HighJump/HighJump1) and Warehouse Control Systems (Fortna, Tompkins Control Systems, and WSI)
• Ability to troubleshoot problems across multiple systems providing supporting evidence of root cause and recommended remediation
• Coordination with 3rd party vendors for onsite and offsite equipment repairs, quality control of work performed, and coordination of outage windows between multiple internal and external stakeholders.